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Return & Refund Policy

Last updated: September 22, 2026

At Jeevitha Enterprises (Jeeni Shop), accessible from https://jeenimilletmix.in, we strive to deliver pure, high-quality millet products to your doorstep. We take utmost care in packaging and handling every order. This Return and Refund Policy outlines the terms and conditions under which returns, replacements, and refunds are processed.

1. Order Cancellation Policy

Pre-Dispatch Cancellation:

  • You can request to cancel your order free of charge before it has been dispatched from our warehouse.
  • To cancel your order, please contact customer support immediately via email at contactus@jeenimilletmix.in or through our WhatsApp helpline with your Order ID.

Post-Dispatch Cancellation:

  • Once an order has been shipped and handed over to our courier partner, it cannot be cancelled directly. You may decline to accept the parcel upon delivery.

2. Return & Replacement Eligibility

Due to food safety and hygiene regulations, food and nutritional products are subject to specific return conditions. We accept return or replacement requests within 7 days of delivery under the following circumstances:

  • Damaged or Tampered Packaging: The product package arrived damaged, torn, or unsealed during transit.
  • Wrong Product Delivered: You received an item or variant different from what was ordered.
  • Expired or Quality Defect: The product is near/past expiry or displays an uncharacteristic quality issue upon receipt.

3. Non-Returnable Items

To maintain strict health, safety, and hygiene standards for all our customers, the following items cannot be returned or refunded:

  • Products that have been opened, unsealed, or partially consumed (unless a clear quality issue is demonstrated).
  • Products returned without original packaging, outer tags, or invoice.
  • Return requests raised after 7 days from the date of delivery.

4. How to Initiate a Return / Replacement

If your order meets the return criteria above, please follow these steps within 7 days of receiving your order:

  1. Send an email to contactus@jeenimilletmix.in or message our official WhatsApp support channel.
  2. Include your Order Number, contact phone number, and a brief explanation of the issue.
  3. Attach clear photos or an unboxing video showing the damaged packaging, wrong item, or defective product label.

Our customer support team will review your request within 24–48 hours. Upon validation, we will arrange a reverse pickup or send a free replacement package.

5. Refund Process & Timelines

Once your return or cancellation is approved:

  • Prepaid Orders (Cards, NetBanking, UPI, Razorpay): Refunds will be credited back to the original source account within 3 to 5 business days after approval.
  • Cash on Delivery (COD) Orders: Refunds will be transferred directly to your bank account (via UPI or NEFT transfer). Our team will request your bank account details or UPI ID. COD refunds are completed within 5 to 7 business days.

6. Contact Us

If you have any questions, concerns, or feedback regarding our Return and Refund Policy, please get in touch with us:

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